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How To Fire A Grooming Client š«
Tired of high-maintenance clients? Here's how to fire them professionally and keep your business rolling!
Happy Friday Daily Groomers!
Weāve all encountered that one client who just makes the job... well, not worth itā¦ like at all.
Whether it's endless rescheduling, refusal to properly secure their pet (or care for their pet in the first place), or just being a flat out toxic person sometimes you have to make the tough call: itās time to let that client go.
Itās important not to forget - you control your business and can choose who you keep as clients.
Saying āyouāre firedā to a client was our popular poll question from last week.
Here are the results when asked āhow many clients have you fired in your grooming career?ā¦
Obviously, this isn't a huge sample size, but we found it interesting that no one chose ānoneā, so it seems everyone who responded to our poll has fired a client at some point in their grooming career.
It must just be a write of passage and part of the biz!! ššš
If you havenāt fired your first client yet, just wait, itās comingā¦
Some of the Daily Groomers had great feedback on this topic from prior experience!
I have fired a total of three clients in the four years of owning my business. Due to constant late arrivals, no shows, aggressive dogs, and my latestā¦ due to lack of respect for my salonās policies.
I've been grooming 40 yrs and have never regretted firing a customer
Now that you've heard some honest takes from groomers who've had to fire clients, it's clear that letting someone go isn't easy, but sometimes it has to be done.
So how do you handle it without creating unnecessary drama?
Here are a few down-to-earth steps to break up with a client while keeping things respectful and professional.
1. Blame the Schedule (And Stick to It)
You: āDue to increased demand, Iām adjusting my regular routes, and Iām afraid Iāll no longer be able to accommodate your location in my schedule.ā
This works particularly well if the client lives just a little too far off the beaten pathāor if you simply can't justify the hassle anymore. It's not you, it's the route!
2. The āSpecialized Servicesā Angle
Sometimes, a client's needs just donāt match what you offer, and that's okay.
You: āIāve decided to focus on a different set of services moving forward, so I think it would be best for you to find another groomer who specializes in what youāre looking for.ā
This way, youāre not saying you donāt want them; youāre saying youāre not the right fit, and they deserve better!
3. The Maintenance Reminder
For clients who never seem to brush or do any at-home care, this is a perfect opportunity to shift responsibility back to them.
You: āTo ensure the best grooming results, I need pets to have some at-home maintenance between visits. It seems like this isnāt quite working for [dogās name], so I think itās best if we part ways.ā
Itās not about blame, itās about setting a standard for your business. You're not a miracle workerāyouāre a groomer!
4. Safety First, Always
If youāve got a particularly challenging dog or a safety concern, itās okay to be firm.
You: āFor the safety of both myself and [dogās name], I donāt think I can continue with our grooming appointments. I highly recommend you seek a groomer who specializes in handling [specific behavior or breed] for the best experience.ā
Safety should never be compromised, and most reasonable pet parents will understand when you frame it this way.
5. Keep It Short and Sweet
If all else fails, keep your exit simple.
You: āIām afraid Iām unable to continue providing grooming services for [dogās name] at this time. I wish you all the best in finding a groomer whoās the perfect match!ā
Short, polite, and to the point. No need for elaborate explanationsājust a clean break.
6. The āSlow Fizzleā
If youāre looking for a less direct way to part ways, you can opt for the āslow fizzle.ā (Named this one myself š)
This approach is all about gradually distancing yourself from the client without an official break-up.
You: Don't pick up when they callālet it go to voicemail. When you do respond, take your time, and always be "booked up" for a while. If they ask for a specific date, tell them you'll check your schedule and then... just don't get back to them.
This method works well if you're worried about bad reviews or gossip, as clients tend to be less upset if they feel the relationship simply faded. And if they do ask why you havenāt been available, you can always say youāve been swamped with work. No hard feelings, just a gradual drift apart.
7. The āNo F**ks Givenā Method
Tell them to kick rocks and block their numberā¦
You: āKick rocks!ā
Okay maybe thatās not the best approach but hey, as a groomer, your time is precious, and you deserve to work with clients who make your day easier, not harder.
Donāt be afraid to set boundaries and let go of clients who arenāt the right fit.
At the end of the day, youāre doing whatās best for yourself and your business!
Groom happy!
Alex
š£ļø What People Are Barking About
The best of the best advice or thought provoking topics shared this week onlineš
Iām curious to see how you guys would handle this one.
How would you fire a grooming client? |
āThe Groomerās Toolkit
š Read - Read - Stacie Marie Fetterman tell a story about Kodi the Newfoundland and charging your worth in The Daily Groomer Facebook Community! Join in on the support from fellow groomers in our private Facebook group. ā¤ļø
šŗ Watch - Chris Elias tell all on a jam-packed pricing strategies workshop on The Daily Groomer YouTube channel.
š§ Listen - The ladies behind La Bella Pet Spa talk about the importance of certifications on the latest episode of The Daily Groomer Podcast.
Thatās all folks! Keep calm and groom on š¶š¤